Shipping Policy

At Siby Tech, we aim to make delivery clear, reliable and straightforward. This policy explains how orders are processed, how delivery estimates work, and what to do if there is an issue with your parcel.

Order Processing

Orders are processed promptly after payment has been confirmed. Most orders are prepared for dispatch within 1 to 3 business days, excluding weekends and UK bank holidays.

If we need to verify order details or contact you about your delivery address, processing may take slightly longer. We will contact you using the email address provided at checkout if any additional information is required.

Delivery Estimates

Estimated delivery times are shown to help you understand when your order is likely to arrive. For UK orders, delivery usually takes 3 to 8 business days after dispatch.

Delivery times are estimates and are not guaranteed. They may vary during busy periods, public holidays, severe weather, carrier disruption, or other circumstances outside normal delivery operations.

Shipping Costs

Any applicable shipping costs will be clearly displayed at checkout before you complete your order. If free shipping applies to your order, this will also be shown at checkout.

Tracking Information

Once your order has been dispatched, we will send tracking information by email where tracking is available. Tracking updates may take a short time to appear after dispatch while the carrier scans the parcel into its network.

You can use the tracking details to follow the progress of your delivery. If your tracking has not updated for several business days, please contact us and we will help you check the status of your order.

Delayed Deliveries

If your order is taking longer than expected, please allow a reasonable period for carrier updates to appear, especially during peak delivery periods or adverse weather. If the estimated delivery window has passed and your parcel has not arrived, contact us at support@sibytech.com with your order number.

We will review the available tracking information and help you with the next appropriate steps.

Failed Delivery Attempts

If a carrier is unable to deliver your parcel, they may leave a delivery notice, attempt delivery again, deliver to a safe place, or make the parcel available for collection, depending on the carrier service used.

Please follow the instructions provided by the carrier as soon as possible. If a parcel is returned to us because delivery could not be completed, we will contact you to arrange the next steps where possible.

Incorrect or Incomplete Delivery Addresses

Please check your delivery address carefully before placing your order. If you notice an error after ordering, contact us as soon as possible at support@sibytech.com. We will do our best to help, but address changes may not be possible once an order has been processed or dispatched.

Damaged or Missing Deliveries

If your order arrives damaged, please contact us at support@sibytech.com as soon as possible with your order number, photos of the item, photos of the packaging, and a short description of the issue. This helps us review the matter quickly and assist you with an appropriate resolution.

If your tracking shows delivered but you have not received your parcel, please check around your delivery address, with other household members, neighbours, and any safe place noted by the carrier. If you still cannot locate it, contact us at support@sibytech.com and we will help you review the delivery information.

Contact Us

If you have any questions about shipping or need help with an order, please contact our customer support team.

Email: support@sibytech.com

Thank you for shopping with Siby Tech. We appreciate your order and are here to help if you need support with delivery.