Privacy Policy

Last updated: 26 July 2026

This Privacy Policy explains how SIBY TECH ("Siby Tech", "we", "us" or "our") collects, uses, shares and protects personal information when you visit https://sibytech.com/, place an order, contact us, or use our online store.

We are committed to handling customer information responsibly, transparently and in accordance with applicable data protection laws.

Information We Collect

When you visit our website, browse products, create an order, contact us, or interact with our store, we may collect information including:

 
• Contact details, such as your name, email address, phone number, billing address and delivery address.
 
• Order details, such as products purchased, order number, payment status, delivery method and transaction information.
 
• Account and communication information, such as messages you send to us, customer support enquiries and preferences you provide.
 
• Device and browsing information, such as IP address, browser type, device type, pages viewed, referring website, time zone and how you interact with our website.
 
• Fraud prevention and security information used to protect customers, our store and payment transactions.

How We Use Your Information

We use personal information to operate our store and provide our services, including to:

 
• Process, confirm and fulfil orders.
 
• Arrange delivery and provide order updates.
 
• Respond to customer service enquiries.
 
• Process returns, refunds, exchanges or cancellations where applicable.
 
• Screen orders for fraud, misuse or security risks.
 
• Improve our website, products, services and customer experience.
 
• Send service messages, such as order confirmations, delivery updates and support replies.
 
• Send marketing communications where you have consented or where permitted by law. You can unsubscribe from marketing messages at any time.
 
• Comply with legal, tax, accounting and regulatory obligations.

Cookies and Analytics

Our website uses cookies and similar technologies to help the store function properly, remember preferences, support secure checkout, understand website performance and improve the shopping experience.

Cookies may be used for essential store functions, analytics, advertising measurement, fraud prevention and remembering customer preferences. Analytics information helps us understand how visitors use our website so we can improve pages, products and customer experience.

You can control or disable cookies through your browser settings, although some parts of the website may not work properly if essential cookies are blocked.

Payment Processing and Security

Payments are processed securely through Shopify and approved payment providers. Siby Tech does not store full credit card numbers or complete payment card details on our own systems.

Payment information is handled using secure, encrypted payment technology provided by Shopify and relevant payment processors. These providers process payment data in accordance with their own security and compliance obligations.

Third-Party Service Providers

We use trusted third-party service providers to operate our store, process payments, provide analytics, support marketing, deliver customer service and help fulfil customer orders. These providers may process personal information only as needed to provide their services to us or to comply with legal requirements.

For example, we use Shopify to power our online store and checkout. We may also use services such as analytics tools, email platforms, advertising platforms, payment providers, delivery carriers and customer support tools.

Third-party providers may have their own privacy policies explaining how they handle personal information. Where required, we work with providers that support appropriate data protection and security standards.

Sharing Personal Information

We may share personal information where necessary to operate our business and provide our services, including with:

 
• Shopify and payment providers for store, checkout and payment processing.
 
• Delivery carriers and fulfilment services for order delivery and tracking.
 
• Customer support and communication tools so we can respond to enquiries.
 
• Analytics and advertising services to understand and improve our website and marketing.
 
• Professional advisers, regulators, law enforcement or other parties where required by law or needed to protect our rights, customers or business.

We do not sell customers’ personal information for money. We may share limited information with service providers and advertising partners as described in this policy, where permitted by law.

Marketing Communications

If you choose to receive marketing communications from us, we may use your contact details to send product updates, offers or other marketing messages. You can unsubscribe at any time by using the unsubscribe link in our marketing emails or by contacting us at support@sibytech.com.

Even if you unsubscribe from marketing, we may still send service messages about orders, delivery, payments, returns or customer support.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to fulfil orders, provide customer support, keep business records, meet legal and tax requirements, resolve disputes and prevent fraud.

UK Customer Privacy Rights

If you are in the United Kingdom, you may have rights under UK data protection law, including the right to request access to your personal information, correction of inaccurate information, deletion of information, restriction of processing, objection to processing, data portability, and withdrawal of consent where processing is based on consent.

You may also have the right to complain to the UK Information Commissioner's Office if you are unhappy with how your personal information has been handled.

To make a privacy request, please contact us at support@sibytech.com. We may need to verify your identity before responding to certain requests.

Keeping Your Information Secure

We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No online service can be guaranteed to be completely secure, but we take customer privacy and data protection seriously.

International Processing

Some services we use may process information outside the United Kingdom. Where personal information is transferred internationally, we rely on appropriate safeguards where required by applicable data protection law.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, legal requirements or the way we handle personal information. The latest version will be posted on this page with the updated date.

Contact Us

If you have questions about this Privacy Policy, how we handle personal information, or if you would like to make a privacy request, please contact us:

Email: support@sibytech.com

Siby Tech